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Hospitality industry training program - Hotel customer service

Do you want better hotel customer service and loyal hotel guests?

Trainers: Miodrag Kostic and Daniel Tavcioski - 10 days
  1. We would determine your business goals and your employees performance gaps and conduct the root cause analyses
  2. We would manage and advise in the design, development and delivery of appropriate solutions to your problems
  3. We would coordinate implementation of performance improvement solutions in your customer service department
  4. We would measure progress on several levels to make sure it brings you expected return on investment (ROI)
What are we going to do?
  1. Step - Examine your situation and needs (where are you now?)
  2. Step - Define your sales goals (where do you want to go?)
  3. Step - Establish what we need to do (how do you get there?)
  4. Step - Create the training plan based on research and analyses
  5. Step - Implement initial employee training (based on needs)
  6. Step - Assess the initial training results and establish new needs
  7. Step - Implement additional employee training (success optimization)
  8. Step - Evaluate successfulness of the project and prepare reports
  9. Step - Suggest the best way of sale system improvement
Hospitality industry training program plan
  1. One day Current state and needs assessment and analyses, crating detailed training plan and schedule
  2. Two days training “Personal communication basics" (combination of appropriate personal communication modules)
  3. Two days training “Customer service basics" (combination of appropriate customer service modules)
  4. Two day training “Advanced customer service" (combination of appropriate advanced customer service modules)
  5. One day working with employees examining how much is acquired knowledge applied at work (assessment and analyses of initial training)
  6. Two days reinforcement training (success optimization) with modules created to reinforce important sales training segments (like selling system steps, services)
10 working days program
( 8 days training + 2 days consulting free )

We perform our trainings and consulting with two trainers-consultants present and active all the time, which means much better learning effectiveness and better price (per trainer).

Trainer-consultant - Miodrag Kostic - Director of 'VEZA'Inc.
Trainer-consultant - Danijel Tavcioski - Director of 'KAKO' Inc.

Reservations and application: This hospitality industry training program and hotel customer service improvement program is performed in English language, according to pre-defined schedule, for groups of participants, per your individual request.

Please call us: +381 63 60 80 26 - Email:

The result of consulting is increased sales performance and loyal customer base

Our sales consulting. interactive workshops, trainings and public seminars are available in English language to organizations throughout the World, in:
United Kingdom Ireland Ireland Eesti Estonia Latvija Latvia Lietuva Lithuania Polska Poland Ceska Republika Czech Republic Slovensko Slovakia Deutschland Germany Danmark Denmark Nederland Netherlands Finland Finland Portugal Portugal Portugal Portugal Belgique Belgium Sverige Sweden España Spain España Spain Italia Italy Slovenija Slovenia Österreich Austria Magyarország Hungary Malta Malta Ellada Greece Former Yugoslav Republic of Macedonia Bälgarija Bulgaria România Romania Hrvatska Croatia Türkiye Turkey Kypros Cyprus France France France France Luxembourg Luxembourg Norge Norway Rossija Russia Ukraïna Ukraine Republica Moldova Moldova Island Iceland Azarbaycan Respublikasi Azerbaijan Hayastan Armenia Bosna i Hercegovina Bosnia and Herzegovina Crna Gora Montenegro Shqiperia Albania Srbija Serbia Belarus Georgia Schweiz Suisse Switzerland Città del Vaticano Vatican City State Monaco Monaco Andorra Andorra Liechtenstein Liechtenstein San Marino San Marino Argentina Bolivia Brazil Chile Colombia Ecuador French Guiana Guyana Paraguay Peru Suriname Uruguay Venezuela Australia New Zeland Canada Belize Bahamas Costa Rica El Salvador Guatemala Honduras Nicaragua Panama Afghanistan Armenia Azerbaijan Bahrain Bangladesh Bhutan Brunei Burma Cambodia China Beigin Shanghai Georgia Hong Kong India Indonesia Iran Iraq Israel Japan Jordan Kazakstan Korea North Korea South Kuwait Kyrgyzstan Laos Lebanon Malaysia Maldives Mongolia Myanmar Nepal Oman Pakistan Philippines Qatar Russia Saudi Arabia Singapore Sri Lanka Syria Taiwan Tajikistan Thailand Turkey Turkmenistan Dubai United Arab Emirates Uzbekistan Vietnam Yemen

Download Power Point presentation of our education and consulting services 2.1 MB)